We are urgently searching for a customer service advisor for our multinational client based in Damansara area. Our client is a truly multinational company in the automotive industry with a strong presence in the SEA region.  

1. Experience :  1-2 years of Customer Service experience including order processing and has knowledge about Credit and Debit notes
2. Language : English and Mandarin
3. Skill : Microsoft excel, good typing skills/keyboards, good with figures
4. Expected start-date : ASAP Jan-Feb 2020
5. Duration : 1 year

  MISSION : Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction Job Description; KEY EXPECTED ACHIEVEMENTS Manage Order & delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution

• Handles customer orders portfolio and monitors the execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage Request

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follow up and closes the loop with the customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Key Skills Adaptability, Cash Management, Commercial Condition Management, Customer Service Relationship, End-to-end Supply Chain process Initiative, Invoicing Transactions, Problem Solving, Product and Technical Knowledge, Teamwork and Collaboration   To learn more about this interesting and challenging one-year contract opportunity please send us your updated CV to career@profession.asia or simply apply online.

Our client is one of the largest automotive components manufacturing companies in the world, with a strong presence in SEA / Oceana regions and with significant franchise brands in Malaysia, together we are searching for a talented Head of Retail professional with strong marketing and sales background.

 

Key Expected Achievements

1. Develop, implement and update the :

• Product and service offer

• Franchisee business case

• Franchisor business case

3. Implement the franchise referential and provide recommended changes.

4. Develop and update the Franchise AVS roadmap and coordinate its implementation

5. Obtain the annual  collection (franchise) fees

6. Implement Group ERP solution (Master Application Retail Solution) including all interfaces for the  Points-of-Sale

 

Main Activities

• Ensures the local implementation of and enhance the usage by the Franchisees

• Updates the standard Franchise legal contract  and validates the country  adaptations

• Ensure the adaptation and the implementation of the official Franchise in Malaysia

• Validates Malaysia product/service offer evolution within core  Franchise model

• Develop partnerships with suppliers to sustain the Franchise business

• Proposes, implements and validates Malaysia franchise deployment roadmap plan

• Builds and implements the Malaysia Franchise Flash Report

• Builds Malaysia PA

• Shares country best practices with the Franchise Manager’s network

• Validates country fees level, country collection mechanisms and their evolutions

• Lead the development of the necessary tool and package to recruit new Franchisees

• Ensure the development of new offer to expand the Franchise : fleet/connect/express…

• Define the work instruction of Franchise Consultant team with the support of JV

• Ensure that training and coaching are in place, monitor and enhance their work efficiency.

• Ensure the organization of expert committee meetings, national convention and regional meetings.

• Organize the governance of the Franchise and coordinate the activities and the communication with other departments of the Malaysia Commercial organization (DDM, Salesforce, MKT, SPTM, RAC…)

• Participate to the Malaysia Distribution Committee, Malaysia PILCO, Malaysia TCEA management meeting.

 

Specific Competencies Required

• Industry Environment

• Marketing Intelligence

• Marketing Strategy and Leadership

• Products / Services Lifecycle Management

• Pricing and Value Creation

• Customer Experience Management

• Channel Management

• Marketing Operations

• Legal / Juridique

• Commercial Policy

• Sales and Negotiation Techniques

If you believe that you can take on this challenging senior position with a truly multinational company please send us your updated resume to career@profession.asia or simply submit your application below and we will contact you for a confidential conversation regarding the position.

Our client is one of most trusted automotive brands in the world. Our client is a well known European multinational manufacturer (Automotive Industry) and has many joint ventures in Singapore and SEA. We are discreetly searching for a talented and experienced Middle Office Supervisor / Analyst for Singapore. (This is an existing role) initially this position was managed by the Middle Office Supervisor in Singapore however the person has been with the company for over 40 years and now retiring. The organisation is rapidly growing and merging with other ventures in Singapore and surrounding countries, therefore we are looking for a hands on professional with IT, Analytical, Reporting, Security and Compliance skills, a professional with great MS Office/excel knowledge. This candidate will be doing hyprid work in the compliance and security departments. Monitoring procurement operations of over 1 billion USD yearly, commodity trading, fraud & bribery control, Data Analysis and digging. If you don't possess some of the required skills it is ok! as the company is willing to provide full training.   Daily tasks and operations; 1. Middle Office - Ensure processes are followed for the validation and approval of all reference data in the system - Daily checks on Deals created by Purchasing department and validate any modifications - Ensuring the timely approval and sending of NR PO (LTC/MTC/EFP/Spot) - Ensure the timely update of approved Freight Rates and Logistics Services Rates. 2. IS-IT Coordinator - To work with IS-IT to resolve any system issues that is affecting MID operations - To work with IS-IT on projects and enhancement in the system for MID operations. Defining the user requirement and user acceptance testing. 3. Process Improvement - To work with MID Mgr to propose Process Improvements for efficiency and/or fraud prevention - To implement the propose process enhancements. 4. Reporting - To monitor and identify areas where there are risks of fraud or product supply rupture - To build and run necessary reports to monitor the associated risks 5. Crisis Management - Annual BCM exercise is conducted and results shared with management team - Corrective actions identified to be implemented - Ensure that all staff involved in the BCM are properly communicated (i.e. Group Supply Chain Mgr) 6. Security - Daily check on after office hours perimeter access (using CCTV) - Weekly security report and analysis for after office access (using security software EXgarde) 7. Project Change Management - Manage and execute business project - Monitoring and tracking of project execution (weekly project review meetings, Steerco meetings etc) - Help users with preparation of test plans and conducting User Acceptance Testing - Organise training and provide post implementation support to the users   If you are interested in this challenging and would like to have a discreet conversation regarding the postion kindly email us your CV to info@profession.asia or simply click the apply button below.

Our client is one of the largest and well respected automotive components manufacturers in the world (MNC). Together we are looking for a talented and motivated legal counsel based in Singapore and manage the APAC region. 

Our client is a leading European rubber manufacturer multinational company based in Singapore. Together we are looking for a talented Quality Assurance Manager to lead a team of five and work closely with the JV partners based in different SEA countries. We are looking for a highly motivated QC Analyst who can drive the Singapore team and ensure the Quality of Measurements in JV partners Laboratory through the respect of Laboratory's procedures and according to the request from International Standards. To implement the Quality Control program at Sea Shore installations according to the orientations given by Quality Inspectors and Quality Manager. To manage the activities of the 2 QC inspectors in the port (Sea Shore). To perform physical analysis on the rubber samples in JV partner's Laboratory and to manage the chemical tests with third party Laboratories (Dirt test, Nitrogen, Ashes, ...) To ensure the uploading of tests data into JV partner's Systems and to analyze the results producing quality reports monitoring the Quality performance of natural  rubber suppliers. To analyze Complaints related to the quality of the natural rubber lots supplied to our client and to ensure the coordination of Preventive/Corrective Actions plans. To support Quality assurance managers for training and audit on the laboratories of the suppliers and on any external laboratory providing tests analysis. To perform some field audit. To monitor Quality System ensuring the updating of documentations and the internal audits and quality. To manages Non-Compliance Quality Meetings. To manage the ISO and OHSAS certifications. To manage the performance and measurement of the junior staff.  

REQUIRED;

Minimum Advanced Diploma in Quality management activities or related Engineering field.

Minimum 5 years experience in a related Quality or Industry activity.

Professional experience:

Good analytical skills for data analytics (excel, macro, matlab, etc.)

Good communicator and team player.

Good command of English (French is a plus).

Driving licence is a plus.

  IMPORTANT; Please note that this role is for a January 2020 start.   To have a confidential chat regarding this challenging opportunity kindly contact us on +60142626242 (WhatsApp) or simply email your updated CV to career@profession.asia Alternatively you may apply via the apply button below.    

Our client is a true multinational company based in Damansara area and together we are seeking for the right bright talent to join their dynamic marketing team. Our client is a leader in the digital marketing industry.

Job Description

Position Summary

Responsibilities

Qualifications

Our client is a specialist Australian marketing agency, home to an experienced team of graphic designers, writers and digital marketing specialists, working with a portfolio of recruitment agency clients throughout New Zealand, Australia and Asia. They've been growing rapidly over the last three years and as a result, they have be opened a brand-new delivery office in Kuala Lumpur, Malaysia.   Description As one of the first few roles we’re recruiting for their Kuala Lumpur office, we’re looking for an experienced Graphic Designer to work alongside their Malaysian-based Operations Manager and established design team in New Zealand, taking responsibility for the delivery of graphic content for the Australian and New Zealand clients. The workload is tremendously varied, ranging from full re-brands through to digital ads, brand brochures and office redesigns. There are two very simple objectives in this role:

• Make their client’s look fantastic
• Ensure all work is delivered consistency

  Because of the diversity of the role, this is the tricky bit! We are looking for is someone who can clearly demonstrate practical knowledge with a number of key tools (listed below) and more importantly be able to demonstrate the attributes that we know will make you successful with our client.   Tools

• Adobe (obviously!) – the basics are obvious (Illustrator, InDesign and Photoshop), but also a good practical knowledge of After Effects as a lot of their work is online animated adverts (e.g. GIFs and HTML5 files).
• Microsoft – a comprehensive understanding of some of the more advanced functions around Word and PowerPoint.
• Google Web Designer – not essential, but nice experience to have

  Attributes

• The ability to multi-task– you need to enjoy hopping between jobs, being distracted throughout the day with new tasks, and generally embrace the feeling of always having something else to do.
• Attention to detail– although you’ll be working on loads of different projects and client accounts, it is very important that everything is delivered accurately to the very best standard possible, every time.

  The role is mid-level to senior level, however it is intended to be hands-on, so a willingness to get stuck in with (even with tasks that can sometimes be menial) is key. There is plenty of opportunity to learn from the other designers and the broader marketing teams, plus they are really open to trying new ideas and tools, if that’s your thing. As one of the first employees in their new Malaysian team there are lots of career opportunities that will open-up as they're rapidly expanding the team and business. We’re looking for someone to start this role ASAP, so if you fancy something new and future-focused then get in touch with us today. Please send your CV to mustafa.ali@profession.asia or call / WhatsApp +60142626242.    

Our client is an Australian digital marketing agency with global ambitions, that is on a mission to raise the perception of the industry they service (the recruitment sector). REGIONAL CONTENT EDITING MANAGER Open for all nationalities (Native English is a Plus) Visa will be provided. The job If you’re the sort of person that likes variety, finds yourself dreaming about how you could have further perfected the last piece of copy you edited and above all don’t take yourself too seriously, then this could be the opportunity for you. The Content Editor role is incredibly varied but the core focus is writing briefs and then editing submissions to ensure the content is completed to the highest possible standard. The content itself could be anything from a simple online blog article, website copy or press release, through to significant research papers. This means you’ll be managing a sizable team of external writers, ensuring sound briefs are created, carrying out training, providing feedback and managing a full work schedule. In addition, you’ll work alongside the Account Management team to carry out regular article or project briefing calls with clients.

What we’re looking for

Each day, you’ll be across lots of different projects, so previous experience in a role where you have had to truly multi-task, whilst remaining focused on individual projects, is essential. Different from most Editor roles, they focus on one core sector, recruitment, which means their content is always looking to come from a recruiter’s perspective. They don’t expect you to have previous recruitment experience but it is absolutely critical that you’re prepared to put the time in to master all the nuances of the recruitment sector (and there are lots). The broader team and the current incumbent, who is moving to a new role internally, are all available to help with this, but as with everything the desire to self-learn is key. What’s in it for you The successful applicant will quickly find themselves becoming a key member of a newly established Malaysian delivery team (currently five people). With the projected company growth, there are a many future career opportunities available, from people management to creative and strategic leadership. The role is currently delivered by someone in New Zealand who works five days a week. However, with the position now moving to Bangsar, Kuala Lumpur, some flexibility can be factored in around hours and how much of the role is office-based. There is no perfect background for the role, but experience editing written content is the single most important existing skill set. This could be at a media company, in the education sector or something else. This role is urgent and we will require someone who can start ASAP. To have a confidential conversation regarding this role please call or WhatsApp Mustafa Ali +60142626242 alternatively please send your updated CV to mustafa.ali@profession.asia

Our client is a leader in the production of sustainable natural rubber (NR) in Indonesia. They already operate 20.000 hectares of rubber plantations in Central Sumatra and East Kalimantan as well as a modern NR processing mill located in Samarinda. Our client looks for motivated talents willing to join the team and contribute to the development of their ambitious project. Several positions are open in their mill ranging from Lap Manager to Quality Control Manager. Expected qualifications • Good leadership skills and a solid quality background in rubber processing mills with a minimum of 3 years’ experience in the sector • Master or Bachelor Degree in Chemical engineering or equivalent • Fluent in English and Bahasa • Boots on the ground, initiative, autonomy and ready to work in remote locations. • A team player loyal to Group values, result and CSR oriented Working location : Samarinda, East Kalimantan. Great working environment and career advancement Generous remuneration and 13 months salary with many other benefits depending on the experience. To have a confidential discussion regarding this challenging role kindly send your latest CV to Mr. Mustafa Ali on mustafa.ali@profession.asia or WhatsApp +60142626242

Our client is a leader in the production of sustainable natural rubber (NR) in Indonesia. They already operate 20.000 hectares of rubber plantations in Central Sumatra and East Kalimantan as well as a modern NR processing mill located in Samarinda. Our client looks for motivated talents willing to join the team and contribute to the development of their ambitious project. Several positions are open in their plantations ranging from Agric manager to General Manager of the operations. Expected qualifications • Strong leadership skills and a solid background in the management of operations in rubber plantations with a minimum of 5-10 years’ experience in the sector • Master or Bachelor Degree in Agronomy, Forest Management, Environmental Science or equivalent • Fluent in English and Bahasa • Boots on the ground, initiative, autonomy and ready to work in remote locations. • A team player loyal to Group values, result and CSR oriented Working location : Jambi province, Tebo district Great working environment and career advancement Generous remuneration and 13 months salary with many other benefits i.e accommodation, transportation yearly bonus etc depending on the candidates experience. To have a confidential discussion regarding this challenging role kindly send your latest CV to Mr. Mustafa Ali on mustafa.ali@profession.asia or WhatsApp +60142626242

Description Job Purpose, Responsible for reviewing vendor technical evaluation and deviation list from company standards for rotating equipment such as compressors, pumps and gas turbines. Key Responsibilities And Duties • Review rotating equipment datasheets and supporting documentation. • Responsible to participate in the technical clarification meeting with vendors. • Design and implement cost-effective equipment modifications to help improve safety, reliability and throughput. • Develop a project specification with colleagues, often including those from other engineering disciplines. • Develop, test and evaluate theoretical designs. • Discuss and solve complex problems with manufacturing departments, sub-contractors, suppliers and customers • Manage projects using engineering principles and techniques. • Plan and design new production processes. • Produce details of specifications and outline designs. • Recommend modifications following prototype test results. • Use research, analytical, conceptual and planning skills, particularly mathematical modeling and computer-aided design. • Consider the implications of issues such as cost, safety and time constraints. • Monitor and commission plant and systems Requirements   Requirements • Bachelor Degree in Engineering discipline • 10-15 years of experience in Oil and Gas industry petrochemical project • Good working knowledge of Aramco standards and procedures and International standards • Good knowledge of English, both written and verbal • Advanced computer skills with MS-Office • Excellent communication skills Competencies • Plan & Organize • Analyze & Solve problems • Safety • Communicating openly & effectively • Intercultural Awareness • Incorporate Technical Knowledge   On Offer Generous salary, car, accommodation allowance, yearly KPI bonus, health insurance and many other benifits. If you are interested in this challenging role kindly email your updated CV to career@profession.asia or simply click on the apply now button below.

Thank you.

Job Profile Summary MISSION: Cultivate and lead strategic relationships with partners through multi-platform business initiatives that drive revenue, stakeholder value & brand awareness by creating and managing content and/or program as directed by the organization. Job Description. KEY EXPECTED ACHIEVEMENTS Account Management: • Develops, negotiate and nurtures partner relationships with key stakeholders toward mutually beneficial objectives. • Introduces new product or service through field trials, marketing programs, technical information webinars, knowledge transfer kits and direct phone contact. • Works closely with marketing and sales teams to understand business goals to ensure they get the full value from relationship. • Maximizes opportunities through research and preparation beforehand, analyzing goals, alternatives, trade-offs powers, and possible outcomes. • Exchanges information with others to foster mutual and in-depth understanding of each party’s interests. • Describes the key business drivers behind the strategy. • Provides front line support for channel members that are consistent with strategy. • Ensures that marketing material is aligned with overall the partner strategy. • Oversees monitoring of relationships including lessons learned and appropriate feedback (close the loop). Business Partnering • Assesses the value proposition when identifying and creating partnerships. • Initiates partnerships and alliances that promote organizational objectives. • Intervenes, as necessary, to assist others to address or resolve issues surroundingp artner relationships. • Leads by example and fosters an environment of mutual trust through clear communication, open dialogue and consistent behavior. • Forms alliances with people in different organizational units to work toward mutual objectives.   Advertising, Promotion & Branding • Evaluates advertising and promotion programs for compatibility with public relations efforts and against overall marketing goals.. • Approves creation, production and delivery of advertising and promotional campaigns. • Identifies and evaluates potential brand and positioning scenarios. • Prepares position statements for each brand to appeal to each targeted segment. • Monitors brand performance indicators and adapts strategies as required. • Coordinates brand support activities across the organizations. • Monitors customer and market data to forecast the need to adapt segmentation and targeting strategies. • Manages integrated marketing communication strategies and budgets. • Sets and monitors quality standards for integrated marketing communications. • Provides expert marketing communication advice and guidance on the organization’s integrated marketing initiatives. • Evaluates the effectiveness of integrated marketing communication activities, tools, media and campaigns using appropriate criteria. Content Marketing • Identifies key opportunities to create new content and functionality on e-commerce site while improving existing website content and functionality to grow conversion rates and create a better user experience. • Works closely with the digital team (internal and external) to ensure that new site development aligns with content management needs and roadmaps. • Describes how social media professional engagement tools can be used to increase community impact. • Defines the basic components of customer referrals and how they apply to social media marketing.   Digital Marketing • Measures and reports performance of all digital marketing campaigns, and assess against goals (ROI) against the marketing strategy. • Creates processes to ensure that digital capabilities and marketing program target, convert and retain goals and budget commitments are met. • Evaluate the impact of digital marketing initiatives on organization’s performance. • Leads all aspects of digital marketing including SEO/SEM, affiliate, display re-targeting and acquisition, email marketing and content marketing. Event Marketing • Develops event management strategies and plans for approval • Oversees the implementation of events according to standards and requirements. • Ensures branding consistency and brand awareness during any event or conference/forum. • Evaluates effectiveness of event strategy against overall marketing, sales and organization objectives. • Identifies high impact opportunities for enhancing the customer experience. Marketing Metrics & strategy • Analyzes and interpret data to inform the evaluation of the marketing strategy. • Participates in the review of marketing activities using dashboard. • Develops metrics and Key Performance Indicators to assist in the evaluation of marketing activities. • Makes recommendations on appropriate methodologies or tools to operationalize the marketing strategy. • Regularly measures market, competitive, and business performance in order to anticipate trends. • Implements partnership strategies to refine funnel and individual campaign performance in order to improve overall demand generation programs. • Participates actively in the annual customer/partner plan process. • Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed customer base expansion.   To be considered for this role; 2 years of sales, marketing or brand management working experience. Malaysian national based in Kuala Lumpur or Selangor. Degree or Diploma in a related field. Great communication and interpersonal skills.   What's on offer; Great company culture and working environment with a true multinational company. Prestigious Damansara Location. Company car, 13 months Salary plus toll and petrol cards, medical benifits, great learning and development to advance your career, yearly company trips and events.   To apply for this very challenging role, please email your CV to career@profession.asia or simply click on the apply button below.    

Our client is a leader in the passenger and commercial tyre manufacturing industry, a true multinational company. Summary Manage a customer service team to handle daily operation of conducted business and liaise with dealers and agents, coordinate with sales team to achieve sales target. Key Responsibilities

• Handle daily operation of conducted business
• Settle matters related with commercial and passenger tyres
• Help sales staff to close deals
• Ensure the accuracy of daily sales report and commission report
• To motivate tyre dealers to help pushing sales for us
• Build and maintain good relationship with agents to gain their support
• To work closely with the customer support team to close deals on the phone

Requirements

• Candidate must possess at least degree or diploma in a related field.
• Minimum 3 years of relevant experience
• Required language(s): Chinese, English and Bahasa Malaysia
• Initiative and proactive
• Maintain good rapport and communication with staff and customers
• Applicants must be willing to work in Damansara, PJ.

To aplly for this challenging role kindly email your CV to career@profession.asia or simply click on apply below.