We are urgently searching for a customer service advisor for our multinational client based in Damansara area.

Our client is a truly multinational company in the automotive industry with a strong presence in the SEA region.

1. Experience :  1-2 years of Customer Service experience including order processing and has knowledge about Credit and Debit notes
2. Language : English and Mandarin
3. Skill : Microsoft excel, good typing skills/keyboards, good with figures
4. Expected start-date : ASAP Jan-Feb 2020
5. Duration : 1 year

MISSION :

Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction

Job Description;

KEY EXPECTED ACHIEVEMENTS

Manage Order & delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution

• Handles customer orders portfolio and monitors the execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage Request

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follow up and closes the loop with the customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Key Skills

Adaptability, Cash Management, Commercial Condition Management, Customer Service Relationship, End-to-end Supply Chain process Initiative, Invoicing Transactions, Problem Solving, Product and Technical Knowledge, Teamwork and Collaboration

To learn more about this interesting and challenging one-year contract opportunity please send us your updated CV to career@profession.asia or simply apply online.